Return policy
At Alum Studio, we want you to love your purchase. If for any reason you’re not completely satisfied, we offer a straightforward return policy to make the process easy.
30-Day Return Window
30-Day Return Window
You have 30 days from the date of delivery to return an item for a full refund.
Return Conditions
Return Conditions
To qualify for a return:
Items must be in their original condition, unused, and free from any damage.
All original packaging must be included. Proof of purchase may be required.
How to Initiate a Return
How to Initiate a Return
To start a return, please reach out to us through our Contact Page. Our team will guide you through the next steps.
Return Shipping
Return Shipping
Return shipping costs are the responsibility of the customer. We will provide a return shipping label upon request if you're based in Australia, and the cost will be deducted from your refund.
Refunds
Refunds
Once your return is received and inspected, refunds will be issued to your original method of payment. Please allow 5–10 business days for processing.